Terms and Conditions

Part 1: General Terms

BY DOWNLOADING, INSTALLING, COPYING, ACCESSING, CLICKING ON AN ″ACCEPT″ BUTTON, OR OTHERWISE USING THE PROGRAM, LICENSEE AGREES TO THE TERMS OF THIS AGREEMENT. IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF LICENSEE, YOU REPRESENT AND WARRANT THAT YOU HAVE FULL AUTHORITY TO BIND LICENSEE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT DOWNLOAD, INSTALL, COPY, ACCESS, CLICK ON AN ″ACCEPT″ BUTTON, OR USE THE PROGRAM; AND PROMPTLY RETURN THE UNUSED MEDIA AND DOCUMENTATION TO THE PARTY FROM WHOM IT WAS OBTAINED. IF THE PROGRAM WAS DOWNLOADED, DESTROY ALL COPIES OF THE PROGRAM.

Definitions

1.1 Authorized Use: The specified level at which Licensee is authorized to execute or run the Program. That level may be measured by number of users, millions of service units (″MSUs″), Processor Value Units (″PVUs″), or other level of use specified by Visual Analysis[ID1] .

1.2 Licence Information (″LI″): A document that provides information and any additional terms specific to a Program. The Program’s LI can be found in the Program’s directory, by the use of a system command, or as a booklet included with the Program.

1.3 Program: The following, including the original and all whole or partial copies: 1) machine-readable instructions and data, 2) components, files, and modules, 3) audio-visual content (such as images, text, recordings, or pictures), and 4) related licensed materials (such as keys and documentation).

1.4 VA-AIC: Means VA [ID2] Applied Intelligence Capability solution.

1.5 Visual Analysis Pty Ltd: A company incorporated in Australia with the ABN of 24075960075, doing business as VA Worldwide whose registered office is situated at Level 3, 59 Wentworth Ave. Kingston, ACT Australia 2604.

2. Agreement Structure

This Agreement includes the Part 1 – General Terms, Part 2 – Country-unique Terms (if any) and the LI and is the complete agreement between Licensee and VA regarding the use of the Program. It replaces any prior oral or written communications between Licensee and VA concerning Licensee’s use of the Program. The terms of Part 2 may replace or modify those of Part 1. To the extent of any conflict, the LI prevails over both Parts.

3. License Grant

3.1 The Program is owned by VA, and is copyrighted and licensed, not sold.

3.2 VA grants Licensee a limited, nonexclusive, non-transferable license to:

download, install, and use the Program during the evaluation period up to the Authorized Use specified in the LI solely for internal evaluation, testing, or demonstration purposes on a trial basis
make and install a reasonable number of copies to support such Authorized Use, and
make a backup copy, all provided that:
i. Licensee has lawfully obtained the Program and complies with the terms of this Agreement;

ii. the backup copy does not execute unless the backed-up Program cannot execute;

iii. Licensee reproduces all copyright notices and other legends of ownership on each copy, or partial copy, of the Program;

iv. Licensee maintains a record of all copies of the Program and ensures that anyone who uses the Program (accessed either locally or remotely)

v. does so only on Licensee’s behalf and

vi. complies with the terms of this Agreement;

vii. Licensee does not use the Program for productive purposes or otherwise use, copy, modify, or distribute the Program except as expressly permitted in this Agreement

viii. reverse assemble, reverse compile, otherwise translate, or reverse engineer the Program, except as expressly permitted by law without the possibility of contractual waiver

ix. use any of the Program’s components, files, modules, audio-visual content, or related licensed materials separately from that Program

x. sublicense, rent, or lease the Program; or

xi. use the Program for commercial application hosting;

3.3 If Licensee obtains this Program as a Supporting Program, Licensee uses this Program only to support the Principal Program and subject to any limitations in the license to the Principal Program, or, if Licensee obtains this Program as a Principal Program, Licensee uses all Supporting Programs only to support this Program, and subject to any limitations in this Agreement. For purposes of this Subsection 3.3, a ″Supporting Program″ is a Program that is part of another VA Program (″Principal Program″) and identified as a Supporting Program in the Principal Program’s LI. (To obtain a separate license to a Supporting Program without these restrictions, Licensee should contact the party from whom Licensee obtained the Supporting Program.) This license applies to each copy of the Program that Licensee makes.

4. Updates, Fixes, and Patches

4.1 When Licensee receives an update, fix, or patch to a Program, Licensee accepts any additional or different terms that are applicable to such update, fix, or patch that are specified in its LI. If no additional or different terms are provided, then the update, fix, or patch is subject solely to this Agreement. If the Program is replaced by an update, Licensee agrees to promptly discontinue use of the replaced Program.

5. Term and Termination

5.1 The evaluation period begins on the date Licensee agrees to the terms of this Agreement and ends upon the earliest of:

a. the end of the duration or the date specified by VA in either the License Information or a transaction document or

b. the date on which the Program automatically disables itself. Licensee will destroy the Program and all copies made of it within ten days of the end of the evaluation period.

5.2 If VA specifies in the LI that Licensee may retain the Program, and Licensee elects to do so, then the Program will be subject to a different license agreement, which VA will provide to Licensee. In addition, a charge may apply.

5.3 VA may terminate Licensee’s license if Licensee fails to comply with the terms of this Agreement. If the license is terminated for any reason by either party, Licensee agrees to promptly discontinue use of and destroy all of Licensee’s copies of the Program.

5.4 Any terms of this Agreement that by their nature extend beyond termination of this Agreement remain in effect until fulfilled and apply to both parties’ respective successors and assignees.

THE PROGRAM MAY CONTAIN A DISABLING DEVICE THAT WILL PREVENT IT FROM BEING USED AFTER THE EVALUATION PERIOD ENDS. LICENSEE AGREES NOT TO TAMPER WITH THE DISABLING DEVICE OR THE PROGRAM. LICENSEE SHOULD TAKE PRECAUTIONS TO AVOID ANY LOSS OF DATA THAT MIGHT RESULT WHEN THE PROGRAM CAN NO LONGER BE USED.

6. Charges There is no charge for the use of the Program for the duration of the evaluation period.
7. Warranties

SUBJECT TO ANY STATUTORY WARRANTIES THAT CANNOT BE EXCLUDED, VA MAKES NO WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, REGARDING THE PROGRAM OR SUPPORT, IF ANY, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND TITLE, AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO LICENSEE. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE MINIMUM PERIOD REQUIRED BY LAW. NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO LICENSEE. LICENSEE MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION. THE DISCLAIMERS AND EXCLUSIONS IN THIS SECTION 5 ALSO APPLY TO ANY OF VA’S PROGRAM DEVELOPERS. MANUFACTURERS, SUPPLIERS, OR PUBLISHERS OF NON-VA PROGRAMS MAY PROVIDE THEIR OWN WARRANTIES. VA DOES NOT PROVIDE SUPPORT OF ANY KIND, UNLESS VA SPECIFIES OTHERWISE. IN SUCH EVENT, ANY SUPPORT PROVIDED BY VA IS SUBJECT TO THE DISCLAIMERS AND EXCLUSIONS IN THIS SECTION.

8. Licensee Data and Databases

8.1 To assist Licensee in isolating the cause of a problem with the Program, VA may request that Licensee:

a. allow VA to remotely access Licensee’s system or

b. send Licensee information or system data to VA. However, VA is not obligated to provide such assistance unless VA and Licensee enter a separate written agreement under which VA agrees to provide to Licensee that type of support, which is beyond VA’s obligations in this Agreement.

8.2 In any event, VA uses information about errors and problems to improve its products and services, and assist with its provision of related support offerings. For these purposes, VA may use VA entities and Licensee authorizes VA to do so. Licensee remains responsible for:

a. any data and the content of any database Licensee makes available to VA,

b. the selection and implementation of procedures and controls regarding access, security, encryption, use, and transmission of data (including any personally-identifiable data), and

c. backup and recovery of any database and any stored data.

8.3 Licensee will not send or provide VA access to any personally-identifiable information, whether in data or any other form, and will be responsible for reasonable costs and other amounts that VA may incur relating to any such information mistakenly provided to VA or the loss or disclosure of such information by VA, including those arising out of any third party claims.

9. Limitation of Liability

9.1 The limitations and exclusions in this Section (Limitation of Liability) apply to the full extent they are not prohibited by applicable law without the possibility of contractual waiver.

Items for Which VA May Be Liable Circumstances may arise where, because of a default on VA’s part or other liability, Licensee is entitled to recover damages from VA. Regardless of the basis on which Licensee is entitled to claim damages from VA (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), VA’s entire liability for all claims in the aggregate arising from or related to each Program or otherwise arising under this Agreement will not exceed the amount of any:
damages for bodily injury (including death) and damage to real property and tangible personal property and
other actual direct damages up to AUD $10,000 (or equivalent in local currency). This limit also applies to any of VA’s Program developers and suppliers. It is the maximum for which VA and its Program developers and suppliers are collectively responsible.
Items for Which VA Is Not Liable UNDER NO CIRCUMSTANCES IS VA, ITS PROGRAM DEVELOPERS LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY: a. LOSS OF, OR DAMAGE TO, DATA; b. SPECIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR c. LOST PROFITS, BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED SAVINGS.

10. Compliance Verification

10.1 For purposes of this Section 10 (Compliance Verification), ″Evaluation Program Terms″ means:

this Agreement and applicable amendments and transaction documents provided by VA, and
VA software policies that may be found at the VA website (www.va-worldwide.com[ID3] ), including but not limited to those policies concerning backup, sub-capacity pricing, and migration.
10.2 The rights and obligations set forth in this Section 10 remain in effect during the period the Program is licensed to Licensee, and for two years thereafter.

11. Verification Process

11.1 Licensee agrees to create, retain, and provide to VA and its auditors accurate written records, system tool outputs, and other system information sufficient to provide auditable verification that Licensee’s use of all Programs is in compliance with the Evaluation Program Terms, including, without limitation, all of VA’s applicable licensing and pricing qualification terms.

11.2 Licensee is responsible for:

a. ensuring that it does not exceed its Authorized Use, and

b. remaining in compliance with Evaluation Program Terms.

11.3 Upon reasonable notice, VA may verify Licensee’s compliance with Evaluation Program Terms at all sites and for all environments in which Licensee uses (for any purpose) Programs subject to Evaluation Program Terms. Such verification will be conducted in a manner that minimizes disruption to Licensee’s business, and may be conducted on Licensee’s premises, during normal business hours. VA may use an independent auditor to assist with such verification, provided VA has a written confidentiality agreement in place with such auditor.

12. Resolution

12.1 VA will notify Licensee in writing if any such verification indicates that Licensee has used any Program in excess of its Authorized Use or is otherwise not in compliance with the Evaluation Program Terms.

12.2 Licensee agrees to promptly pay directly to VA the charges that VA specifies in an invoice for:

a. any such excess use,

b. support for such excess use for the lesser of the duration of such excess use or two years, and

c. any additional charges and other liabilities determined as a result of such verification.

13. Third Party Notices

13.1 The Program may include third party code that VA, not the third party, licenses to Licensee under this Agreement. Notices, if any, for the third party code (″Third Party Notices″) are included for Licensee’s information only. These notices can be found in the Program’s NOTICES file(s).

13.2 Information on how to obtain source code for certain third party code can be found in the Third Party Notices. If in the Third Party Notices VA identifies third party code as ″Modifiable Third Party Code,″ VA authorizes Licensee to:

modify the Modifiable Third Party Code and
reverse engineer the Program modules that directly interface with the Modifiable Third Party Code provided that it is only for the purpose of debugging Licensee’s modifications to such third party code. VA’s service and support obligations, if any, apply only to the unmodified Program.

14. General

14.1 Nothing in this Agreement affects any statutory rights of consumers that cannot be waived or limited by contract.

14.2 If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions of this Agreement remain in full force and effect.

14.3 Licensee is prohibited from exporting the Program.

14.4 Licensee authorizes Visual Analysis Pty Ltd to store and use Licensee’s business contact information wherever they do business, in connection with VA products and services, or in furtherance of VA’s business relationship with Licensee.

14.5 Each party will allow the other reasonable opportunity to comply before it claims that the other has not met its obligations under this Agreement. The parties will attempt in good faith to resolve all disputes, disagreements, or claims between the parties relating to this Agreement.

14.6 Unless otherwise required by applicable law without the possibility of contractual waiver or limitation:

Neither party will bring a legal action, regardless of form, for any claim arising out of or related to this Agreement more than two years after the cause of action arose; and
upon the expiration of such time limit, any such claim and all respective rights related to the claim lapse.
14.7 Neither Licensee nor VA is responsible for failure to fulfil any obligations due to causes beyond its control

14.8 No right or cause of action for any third party is created by this Agreement, nor is VA responsible for any third party claims against Licensee, except as permitted in Subsection (Items for Which VA May Be Liable) above for bodily injury (including death) or damage to real or tangible personal property for which VA is legally liable to that third party.

a. In entering into this Agreement, neither party is relying on any representation not specified in this Agreement, including but not limited to any representation concerning: a. The performance or function of the Program, other than as expressly warranted in Section (No Warranties) above;

b. the experiences or recommendations of other parties; or any results or savings that Licensee may achieve.

c. The license and intellectual property indemnification terms of Licensee’s other agreements with VA (such as the VA Software Licencing Agreement) do not apply to Program licenses granted under this Agreement.

15. Governing Law and Jurisdiction

15.1 Both parties agree to the application of the laws of the country in which Licensee obtained the Program license to govern, interpret, and enforce all of Licensee’s and VA’s respective rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15.2 All rights, duties, and obligations are subject to the courts of the country in which Licensee obtained the Program license.

Part 2 – Country-unique Terms

For licenses granted in the countries specified below, the following terms replace or modify the referenced terms in Part 1. All terms in Part 1 that are not changed by these amendments remain unchanged and in effect. This Part 2 is organized as follows: Multiple country amendments to Part 1, Section 15 (Governing Law and Jurisdiction); Americas country amendments to other Agreement terms; Asia Pacific country amendments to other Agreement terms; and Europe, Middle East, and Africa country amendments to other Agreement terms.

Multiple country amendments to Part 1, Section 15 (Governing Law and Jurisdiction) Governing Law

The phrase ″the laws of the country in which Licensee obtained the Program license″ in the first paragraph of 15.1 Governing Law is replaced by the following phrases in the countries below: AMERICAS (1) In Canada: the laws in the Province of Ontario; (2) in Mexico: the federal laws of the Republic of Mexico; (3) in the United States, Anguilla, Antigua/Barbuda, Aruba, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, and Saint Vincent and the Grenadines: the laws of the State of New York, United States; (4) in Venezuela: the laws of the Bolivarian Republic of Venezuela; ASIA PACIFIC (5) in Cambodia and Laos: the laws of the State of New York, United States; (6) in Australia: the laws of the State or Territory in which the transaction is performed; (7) in Hong Kong SAR and Macau SAR: the laws of Hong Kong Special Administrative Region (″SAR″); (8) in Taiwan: the laws of Taiwan; EUROPE, MIDDLE EAST, AND AFRICA (9) in Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Former Yugoslav Republic of Macedonia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, Moldova, Montenegro, Poland, Romania, Russia, Serbia, Slovakia, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan: the laws of Austria; (10) in Algeria, Andorra, Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea, French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte, Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis and Futuna: the laws of France; (11) in Estonia, Latvia, and Lithuania: the laws of Finland; (12) in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome and Principe, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, the United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe: the laws of England; and (13) in South Africa, Namibia, Lesotho, and Swaziland: the laws of the Republic of South Africa.

15.2 Jurisdiction

The following paragraph pertains to jurisdiction and replaces Subsection 15.2 (Jurisdiction) as it applies for those countries identified below: All rights, duties, and obligations are subject to the courts of the country in which Licensee obtained the Program license except that in the countries identified below all disputes arising out of or related to this Agreement, including summary proceedings, will be brought before and subject to the exclusive jurisdiction of the following courts of competent jurisdiction: AMERICAS (1) In Argentina: the Ordinary Commercial Court of the city of Buenos Aires; (2) in Brazil: the court of Rio de Janeiro, RJ; (3) in Chile: the Civil Courts of Justice of Santiago; (4) in Ecuador: the civil judges of Quito for executory or summary proceedings (as applicable); (5) in Mexico: the courts located in Mexico City, Federal District; (6) in Peru: the judges and tribunals of the judicial district of Lima, Cercado; (7) in Uruguay: the courts of the city of Montevideo; (8) in Venezuela: the courts of the metropolitan area of the city of Caracas; EUROPE, MIDDLE EAST, AND AFRICA (9) in Austria: the court of law in Vienna, Austria (Inner-City); (10) in Algeria, Andorra, Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea, France, French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte, Monaco, Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis and Futuna: the Commercial Court of Paris; (11) in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome and Principe, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, the United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe: the English courts; (12) in South Africa, Namibia, Lesotho, and Swaziland: the High Court in Johannesburg; (13) in Greece: the competent court of Athens; (14) in Israel: the courts of Tel Aviv-Jaffa; (15) in Italy: the courts of Milan;(16) in Portugal: the courts of Lisbon; (17) in Spain: the courts of Madrid; and (18) in Turkey: the Istanbul Central Courts and Execution Directorates of Istanbul, the Republic of Turkey.

15.3 Arbitration

The following paragraph is added as a new Subsection 15.3 (Arbitration) as it applies for those countries identified below. The provisions of this Subsection 15.3 prevail over those of Subsection 15.2 (Jurisdiction) to the extent permitted by the applicable governing law and rules of procedure: ASIA PACIFIC (1) In Cambodia, India, Laos, Philippines, and Vietnam: Disputes arising out of or in connection with this Agreement will be finally settled by arbitration which will be held in Singapore in accordance with the Arbitration Rules of Singapore International Arbitration Center (″SIAC Rules″) then in effect. The arbitration award will be final and binding for the parties without appeal and will be in writing and set forth the findings of fact and the conclusions of law. The number of arbitrators will be three, with each side to the dispute being entitled to appoint one arbitrator. The two arbitrators appointed by the parties will appoint a third arbitrator who will act as chairman of the proceedings. Vacancies in the post of chairman will be filled by the president of the SIAC. Other vacancies will be filled by the respective nominating party. Proceedings will continue from the stage they were at when the vacancy occurred. If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator will be the sole arbitrator, provided that the arbitrator was validly and properly appointed. All proceedings will be conducted, including all documents presented in such proceedings, in the English language. The English language version of this Agreement prevails over any other language version. (2) In the People’s Republic of China: In case no settlement can be reached, the disputes will be submitted to China International Economic and Trade Arbitration Commission for arbitration according to the then effective rules of the said Arbitration Commission. The arbitration will take place in Beijing and be conducted in Chinese. The arbitration award will be final and binding on both parties. During the course of arbitration, this agreement will continue to be performed except for the part which the parties are disputing and which is undergoing arbitration. (3) In Indonesia: Each party will allow the other reasonable opportunity to comply before it claims that the other has not met its obligations under this Agreement. The parties will attempt in good faith to resolve all disputes, disagreements, or claims between the parties relating to this Agreement. Unless otherwise required by applicable law without the possibility of contractual waiver or limitation, i) neither party will bring a legal action, regardless of form, arising out of or related to this Agreement or any transaction under it more than two years after the cause of action arose; and ii) after such time limit, any legal action arising out of this Agreement or any transaction under it and all respective rights related to any such action lapse. Disputes arising out of or in connection with this Agreement shall be finally settled by arbitration that shall be held in Jakarta, Indonesia in accordance with the rules of Board of the Indonesian National Board of Arbitration (Badan Arbitrase Nasional Indonesia or ″BANI″) then in effect. The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law. The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings. Vacancies in the post of chairman shall be filled by the chairman of the BANI. Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred. If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed. All proceedings shall be conducted, including all documents presented in such proceedings, in the English and/or Indonesian language. EUROPE, MIDDLE EAST, AND AFRICA (4) In Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Former Yugoslav Republic of Macedonia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, Moldova, Montenegro, Poland, Romania, Russia, Serbia, Slovakia, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan: All disputes arising out of this Agreement or related to its violation, termination or nullity will be finally settled under the Rules of Arbitration and Conciliation of the International Arbitral Center of the Federal Economic Chamber in Vienna (Vienna Rules) by three arbitrators appointed in accordance with these rules. The arbitration will be held in Vienna, Austria, and the official language of the proceedings will be English. The decision of the arbitrators will be final and binding upon both parties. Therefore, pursuant to paragraph 598 (2) of the Austrian Code of Civil Procedure, the parties expressly waive the application of paragraph 595 (1) figure 7 of the Code. VA may, however, institute proceedings in a competent court in the country of installation. (5) In Estonia, Latvia, and Lithuania: All disputes arising in connection with this Agreement will be finally settled in arbitration that will be held in Helsinki, Finland in accordance with the arbitration laws of Finland then in effect. Each party will appoint one arbitrator. The arbitrators will then jointly appoint the chairman. If arbitrators cannot agree on the chairman, then the Central Chamber of Commerce in Helsinki will appoint the chairman.

AMERICAS COUNTRY AMENDMENTS CANADA

14. General, The following replaces Item 14.8: No right or cause of action for any third party is created by this Agreement or any transaction under it, nor is VA responsible for any third party claims against Licensee except as permitted by the Limitation of Liability section above for bodily injury (including death) or physical harm to real or tangible personal property caused by VA’s negligence for which VA is legally liable to that third party.

The following is added as Item 14.9. For purposes of this Item 14.9, ″Personal Data″ refers to information relating to an identified or identifiable individual made available by one of the parties, its personnel or any other individual to the other in connection with this Agreement. The following provisions apply in the event that one party makes Personal Data available to the other: (1) General (a) Each party is responsible for complying with any obligations applying to it under applicable Canadian data privacy laws and regulations (″Laws″). (b) Neither party will request Personal Data beyond what is necessary to fulfil the purpose(s) for which it is requested. The purpose(s) for requesting Personal Data must be reasonable. Each party will agree in advance as to the type of Personal Data that is required to be made available. (2) Security Safeguards (a) Each party acknowledges that it is solely responsible for determining and communicating to the other the appropriate technological, physical and organizational security measures required to protect Personal Data. (b) Each party will ensure that Personal Data is protected in accordance with the security safeguards communicated and agreed to by the other. (c) Each party will ensure that any third party to whom Personal Data is transferred is bound by the applicable terms of this section. (d) Additional or different services required to comply with the Laws will be deemed a request for new services. (3) Use Each party agrees that Personal Data will only be used, accessed, managed, transferred, disclosed to third parties or otherwise processed to fulfil the purpose(s) for which it was made available. (4) Access Requests (a) Each party agrees to reasonably cooperate with the other in connection with requests to access or amend Personal Data. (b) Each party agrees to reimburse the other for any reasonable charges incurred in providing each other assistance. (c) Each party agrees to amend Personal Data only upon receiving instructions to do so from the other party or its personnel. (5) Retention Each party will promptly return to the other or destroy all Personal Data that is no longer necessary to fulfil the purpose(s) for which it was made available, unless otherwise instructed by the other or its personnel or required by law. (6) Public Bodies Who Are Subject to Public Sector Privacy Legislation For Licensees who are public bodies subject to public sector privacy legislation, this Item 14.9 applies only to Personal Data made available to Licensee in connection with this Agreement, and the obligations in this section apply only to Licensee, except that: 1) section (2)(a) applies only to VA; 2) sections (1)(a) and (4)(a) apply to both parties; and 3) section (4)(b) and the last sentence in (1)(b) do not apply.

PERU

The following is added to Item 14.10: Each party waives any right to a jury trial in any proceeding arising out of or related to this Agreement.

ASIA PACIFIC COUNTRY AMENDMENTS AUSTRALIA

9. Limitation of Liability The following is added to the end of this Section 9 (Limitation of Liability): Except as expressly required by law without the possibility of contractual waiver, Licensee and VA intend that the limitation of liability in this Limitation of Liability section applies to damages caused by all types of claims and causes of action. If any limitation on or exclusion from liability in this section is held by a court of competent jurisdiction to be unenforceable with respect to a particular claim or cause of action, the parties intend that it nonetheless apply to the maximum extent permitted by applicable law to all other claims and causes of action. 9.1 Items for Which VA May Be Liable The following is added to the end of this Subsection 9.1: In accordance with Article 1328 of the Peruvian Civil Code, the limitations and exclusions specified in this section will not apply to damages caused by VA’s wilful misconduct (″dolo″) or gross negligence (″culpa inexcusable″).

UNITED STATES OF AMERICA 9.1 Items for Which VA May Be Liable

The following replaces Item 1 in the first paragraph of this Subsection 9.1 (Items for Which VA May Be Liable): 1) damages for bodily injury (including death) and physical harm to real property and tangible personal property caused by VA’s negligence.5. Warranties

The following is added to the first paragraph of Section 5 (Warranties): Although VA specifies that there are no warranties, Licensee may have certain rights under the Competition and Consumer Act 2010 or other legislation and are only limited to the extent permitted by the applicable legislation.

HONG KONG SAR, MACAU SAR, AND TAIWAN

As applies to licenses obtained in Taiwan and the special administrative regions, phrases throughout this Agreement containing the word ″country″ (for example, ″the country in which the original Licensee was granted the license″ and ″the country in which Licensee obtained the Program license″) are replaced with the following: (1) In Hong Kong SAR: ″Hong Kong SAR″ (2) In Macau SAR: ″Macau SAR″ except in the Governing Law clause (Section 15.1) (3) In Taiwan: ″Taiwan.″

INDIA 9.1 Items for Which VA May Be Liable The following replaces the terms of Items 1 and 2 of the first paragraph: 1) liability for bodily injury (including death) or damage to real property and tangible personal property will be limited to that caused by VA’s negligence; and 2) as to any other actual damage arising in any situation involving non-performance by VA pursuant to, or in any way related to the subject of this Agreement, VA’s liability will be limited to the charge paid by Licensee for the individual Program that is the subject of the claim. 14. General The following replaces the terms of Item 14.8 If no suit or other legal action is brought, within three years after the cause of action arose, in respect of any claim that either party may have against the other, the rights of the concerned party in respect of such claim will be forfeited and the other party will stand released from its obligations in respect of such claim.

INDONESIA Term and Termination The following is added to the last paragraph: Both parties waive the provision of article 1266 of the Indonesian Civil Code, to the extent the article provision requires such court decree for the termination of an agreement creating mutual obligations.

JAPAN 14. General The following is added as Item 14.11 Any doubts concerning this Agreement will be initially resolved between us in good faith and in accordance with the principle of mutual trust.

MALAYSIA 9.2 Items for Which VA Is Not Liable The word ″SPECIAL″ in Item 9.2i is deleted.

NEW ZEALAND 7.Warranties The following is added to the first paragraph of this Section 7 (Warranties): Although VA specifies that there are no warranties, Licensee may have certain rights under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which VA provides, if Licensee requires the goods for the purposes of a business as defined in that Act. 7. Limitation of Liability The following is added: Where Programs are not obtained for the purposes of a business as defined in the Consumer Guarantees Act 1993, the limitations in this Section are subject to the limitations in that Act.

PHILIPPINES 9.2 Items for Which VA Is Not Liable The following replaces the terms of Item 9.2 special (including nominal and exemplary damages), moral, incidental, or indirect damages or for any economic consequential damages; or SINGAPORE 9.2 Items for Which VA Is Not Liable The words ″SPECIAL″ and ″ECONOMIC″ are deleted from Item 9.2. 14. General The following replaces the terms of Item 14. Subject to the rights provided to VA’s suppliers and Program developers as provided in Section 9 above (Limitation of Liability), a person who is not a party to this Agreement will have no right under the Contracts (Right of Third Parties) Act to enforce any of its terms.

TAIWAN 9.1 Items for Which VA May Be Liable The following sentences are deleted: This limit also applies to any of VA’s subcontractors and Program developers. It is the maximum for which VA and its subcontractors and Program developers are collectively responsible.

EUROPE, MIDDLE EAST, AFRICA (EMEA) COUNTRY AMENDMENTS EUROPEAN UNION MEMBER STATES 7. Warranties The following is added to Section 7 (Warranties): In the European Union (″EU″), consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the provisions set out in this Section 7 (Warranties).

EU MEMBER STATES AND THE COUNTRIES IDENTIFIED BELOW Iceland, Liechtenstein, Norway, Switzerland, Turkey, and any other European country that has enacted local data privacy or protection legislation similar to the EU model. 14. General The following replaces Item 14.6(1) Definitions – For the purposes of this Item 14.6, the following additional definitions apply: (a) Business Contact Information – business-related contact information disclosed by Licensee to VA, including names, job titles, business addresses, telephone numbers and email addresses of Licensee’s employees and contractors. For Austria, Italy and Switzerland, Business Contact Information also includes information about Licensee and its contractors as legal entities (for example, Licensee’s revenue data and other transactional information) (b) Business Contact Personnel – Licensee employees and contractors to whom the Business Contact Information relates. (c) Data Protection Authority – the authority established by the Data Protection and Electronic Communications Legislation in the applicable country or, for non-EU countries, the authority responsible for supervising the protection of personal data in that country, or (for any of the foregoing) any duly appointed successor entity thereto. (d) Data Protection & Electronic Communications Legislation – (i) the applicable local legislation and regulations in force implementing the requirements of EU Directive 95/46/EC (on the protection of individuals with regard to the processing of personal data and on the free movement of such data) and of EU Directive 2002/58/EC (concerning the processing of personal data and the protection of privacy in the electronic communications sector); or (ii) for non-EU countries, the legislation and/or regulations passed in the applicable country relating to the protection of personal data and the regulation of electronic communications involving personal data, including (for any of the foregoing) any statutory replacement or modification thereof. (2) Licensee authorizes VA: (a) to process and use Business Contact Information within VA in support of Licensee including the provision of support services, and for the purpose of furthering the business relationship between Licensee and VA, including, without limitation, contacting Business Contact Personnel (by email or otherwise) and marketing VA products and services (the ″Specified Purpose″); and (b) to disclose Business Contact Information to other members of VA in pursuit of the Specified Purpose only. (3) VA agrees that all Business Contact Information will be processed in accordance with the Data Protection & Electronic Communications Legislation and will be used only for the Specified Purpose. (4) To the extent required by the Data Protection & Electronic Communications Legislation, Licensee represents that (a) it has obtained (or will obtain) any consents from (and has issued (or will issue) any notices to) the Business Contact Personnel as are necessary in order to enable VA to process and use the Business Contact Information for the Specified Purpose. (5) Licensee authorizes VA to transfer Business Contact Information outside the European Economic Area, provided that the transfer is made on contractual terms approved by the Data Protection Authority or the transfer is otherwise permitted under the Data Protection & Electronic Communications Legislation.

AUSTRIA 9. Limitation of Liability The following is added: The following limitations and exclusions of VA’s liability do not apply for damages caused by gross negligence or wilful misconduct. 9.1 Items for Which VA May Be Liable The following replaces the first sentence in the first paragraph: Circumstances may arise where, because of a default by VA in the performance of its obligations under this Agreement or other liability, Licensee is entitled to recover damages from VA. In the second sentence of the first paragraph, delete entirely the parenthetical phrase: ″(including fundamental breach, negligence, misrepresentation, or other contract or tort claim)″.

BELGIUM, FRANCE, ITALY, AND LUXEMBOURG 9. Limitation of Liability The following replaces the terms of Section 9 (Limitation of Liability) in its entirety: Except as otherwise provided by mandatory law: 9.1 Items for Which VA May Be Liable VA’s entire liability for all claims in the aggregate for any damages and losses that may arise as a consequence of the fulfilment of its obligations under or in connection with this Agreement or due to any other cause related to this Agreement is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non-fulfilment of such obligations (if VA is at fault) or of such cause, for a maximum of EUR 500,000 (five hundred thousand euro). The above limitation will not apply to damages for bodily injuries (including death) and damages to real property and tangible personal property for which VA is legally liable.

9.2 Items for Which VA Is Not Liable UNDER NO CIRCUMSTANCES IS VA OR ANY OF ITS PROGRAM DEVELOPERS LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL, EXEMPLARY OR INDIRECT DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; AND / OR 3) LOST PROFITS, BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED SAVINGS, EVEN IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES.

9.3 Suppliers and Program Developers The limitation and exclusion of liability herein agreed applies not only to the activities performed by VA but also to the activities performed by its suppliers and Program developers, and represents the maximum amount for which VA as well as its suppliers and Program developers are collectively responsible.

GERMANY

9. Limitation of Liability The following replaces this Section 9 (Limitation of Liability) in its entirety: a. VA will be liable without limit for 1) loss or damage caused by a breach of an express guarantee; 2) damages or losses resulting in bodily injury (including death); and 3) damages caused intentionally or by gross negligence. b. In the event of loss, damage and frustrated expenditures caused by slight negligence or in breach of essential contractual obligations, VA will be liable, regardless of the basis on which Licensee is entitled to claim damages from VA (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), per claim only up to 500,000 euro for the Program that caused the loss or damage. A number of defaults which together result in, or contribute to, substantially the same loss or damage will be treated as one default. c. In the event of loss, damage and frustrated expenditures caused by slight negligence, VA will not be liable for indirect or consequential damages, even if VA was informed about the possibility of such loss or damage. d. In case of delay on VA’s part: 1) VA will pay to Licensee an amount not exceeding the loss or damage caused by VA’s delay and 2) VA will be liable only in respect of the resulting damages that Licensee suffers, subject to the provisions of Items a and b above.
10. General The following replaces the provisions of 14.8 Any claims resulting from this Agreement are subject to a limitation period of three years, except as stated in Section 7 (Warranties) of this Agreement. The following replaces the provisions of 14.9 No right or cause of action for any third party is created by this Agreement, nor is VA responsible for any third party claims against Licensee, except (to the extent permitted in Section 9 (Limitation of Liability)) for: i) bodily injury (including death); or ii) damage to real or tangible personal property for which (in either case) VA is legally liable to that third party.

IRELAND 7. Warranties The following paragraph is added to the second paragraph of this Section 7 (Warranties): Except as expressly provided in these terms and conditions, or Section 12 of the Sale of Goods Act 1893 as amended by the Sale of Goods and Supply of Services Act, 1980 (the ″1980 Act″), all conditions or warranties (express or implied, statutory or otherwise) are hereby excluded including, without limitation, any warranties implied by the Sale of Goods Act 1893 as amended by the 1980 Act (including, for the avoidance of doubt, Section 39 of the 1980 Act).

IRELAND AND UNITED KINGDOM 2. Agreement Structure The following sentence is added: Nothing in this paragraph shall have the effect of excluding or limiting liability for fraud. 9.1 Items for Which VA May Be Liable The following replaces the first paragraph of the Subsection: For the purposes of this section, a ″Default″ means any act, statement, omission or negligence on the part of VA in connection with, or in relation to, the subject matter of an Agreement in respect of which VA is legally liable to Licensee, whether in contract or in tort. A number of Defaults which together result in, or contribute to, substantially the same loss or damage will be treated as one Default. Circumstances may arise where, because of a Default by VA in the performance of its obligations under this Agreement or other liability, Licensee is entitled to recover damages from VA. Regardless of the basis on which Licensee is entitled to claim damages from VA and except as expressly required by law without the possibility of contractual waiver, VA’s entire liability for any one Default will not exceed the amount of any direct damages, to the extent actually suffered by Licensee as an immediate and direct consequence of the Default, up to 500,000 euro (or the equivalent in local currency) for the Program that is the subject of the claim. Notwithstanding the foregoing, the amount of any damages for bodily injury (including death) and damage to real property and tangible personal property for which VA is legally liable is not subject to such limitation. 9.2 Items for Which VA Is Not Liable The following replaces Items 9.1a and 9.1b: special, incidental, exemplary, or indirect damages or consequential damages; or c. wasted management time or lost profits, business, revenue, goodwill, or anticipated savings.